Last updated: September 23, 2026
We want every Keepsmith purchase to arrive as described and work as intended.
Digital purchases are generally final
Because digital products are delivered immediately and cannot be physically returned, purchases are generally nonreturnable and nonrefundable once download access has been provided. Please review the product description, page count, format, dimensions, and printing requirements before ordering.
When we will help
Please contact us within 14 days of purchase if:
- you were charged more than once for the same order;
- the purchased file is missing, damaged, or will not open after reasonable troubleshooting;
- you received a different file from the one ordered; or
- the product is materially different from its description.
Depending on the problem, we may restore download access, provide a corrected or replacement file, offer troubleshooting, or issue an appropriate refund. Please include your order number and a clear description of the issue. Never send payment-card information.
Situations that normally do not qualify
- changing your mind after purchase;
- purchasing the wrong product without a defect or listing error;
- not having compatible software, a printer, or the desired paper;
- printer settings, ink, color, or paper differences outside our control;
- failure to read the product description or printing instructions; or
- requests involving prohibited sharing, resale, or commercial use.
Legal rights
This policy does not limit any refund, cancellation, warranty, or consumer right that cannot legally be excluded. Payment-processor or card-issuer procedures may also apply.
Requesting help
Use our Contact page and provide the name and email used for the order, the order number, the product name, and a description of the problem.